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Gums2 Honor Student
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I'm locked out, resetting my Microsoft account didn't work

LOT32UA#ABA
I did a system reset on my laptop and now I'm locked out.I've reset my Microsoft account password many times and that's not working, it's still telling me you can't sign in to your device right now. Go to account.live.com to fix the problem,or try the last password you used on this device. I have tried resetting the password and it just keeps telling me it's not right....please help
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Teacher
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I'm locked out, resetting my Microsoft account didn't work

Hi,

 

A reset is provided by the microsoft , you can run a recovery provided by hp and it will drive your computer to day 1 condition .

 

 

run a recovery : steps to run a recovery

  •  power down the note book 
  • as soon as you hit the power button , keep tapping the esc key on the top left corner until a new window opens up(the start up menu ) 
  • choose the option f11 and choose the option trouble shooting, and run the option called recovery

Note: recovery  will cause all the data to be lost on your computer and makes the computer to go back to day 1 condition 

 

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Gums2 Honor Student
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I'm locked out, resetting my Microsoft account didn't work

Thanks. Just tried that it didn't work.
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Dean Dean
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I'm locked out, resetting my Microsoft account didn't work

 Hi @Gums2

 

It depends on what kind of reset you performed re. Windows.

 

Was it full recovery which includes formatting the HDD data  or  it was like system refresh that keeps your personal data ?

Please, clarify.

 

 

If it was full reset that looses data and erased everything, you should have no accounts pre-set now. In this case I recommend you try to setup a local account and login to the computer with local account. Eventually, once you are in Windows logged in, ensure active Internet connection and migrate the local account to Microsoft account.

 

If this was not full reset, its recommended that you perform full reset or HP recovery that will erase everything. Eventually, as mentioned above - login to the computer with local account and then migrate to the MS account.

 

Here is how to perform recovery >> http://support.hp.com/us-en/document/c00006110

 

Hope this helps. Let me know how it goes.


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Gums2 Honor Student
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I'm locked out, resetting my Microsoft account didn't work

I ran a recovery, it worked thanks im in my Computer now.
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Dean Dean
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I'm locked out, resetting my Microsoft account didn't work

@Gums2

 

You are most welcome !


**** Please, click on the button below to mark this post as an ACCEPTED SOLUTION if it helped you
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or give LIKE
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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