Note on archived topics.
05-21-2016 07:46 AM
05-22-2016 11:18 AM
Welcome to HP Forums!
I understand that you have some problems with your 1-week old laptop. I want to help.
If you want to contact HP phone support, please click http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
Also you can post your question here with the product number of your laptop. You can check up your model's drivers here on this link: http://support.hp.com/gb-en/drivers or run the HP support assistant. Resetting your PC reinstalls Windows but deletes your files, settings, and apps—except for the apps that came with your PC. You can refer to the Microsoft website about "reset your PC": How to refresh, reset, or restore your PC
To express appreciation for my post please click the Thumbs up icon. If my post resolves the issue you are experiencing, please click "Accept as Solution" to help others find what worked for you!
Let me know if you need further assistance.
I work on behalf of HP
Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!