Note on archived topics.
10-15-2016 05:28 AM - edited 10-15-2016 05:34 AM
I was having issues wih an external monitor, as it kept flickering on and off, so I went to update my AMD drivers. However, when I was installing it, the screens went black and my laptop crashed. After waiting for around half an hour I ended up just turning the laptop off and then back on. The laptop then wouldn't boot. It went throgh the screen saying HP and then just a circular loaing screen. I tried many different solutons to this but none of them worked. I ended up having to reset my laptop through HP recovery manager by pressing F11 while the laptop was turning on. The reset worked and my laptop is now working, although it is now on Windows 8, even though it was previously on Windows 10. I am unsure why this is, and want to get my Windows 10 back. I hope that you can help.
10-15-2016 11:32 AM
Okay. I've managed to install Windows 10 successfully, although I can not log on. On the login screen I can type in my credentials and when I press enter, the screen goes black as if I am logging on, then it puts me back to the start of the login screen. I have tried turning the computer on and off, but nothing seems to be working. I really hope you can help now.