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‎02-11-2017 03:03 AM

HP Recommended
Product: HP ProBook
Operating System: Microsoft Windows 10 (32-bit)

How to disable HP Drive encryption

1 REPLY 1

‎02-11-2017 03:13 AM

HP Recommended

Hello,

 

Welcome to the HP Support forum.

 

* If you talk about inability to start/load Windows - in order to disable the encryption, you need to first login to Windows (and potentially to the preboot authentication screen, depending on how it is configured). This is the encryption made for - to restrict the access and there is no technical way to decrypt the PC without the password (encryption key).

 

* You can safely reimage the PC and run System Recovery (HP Recovery) without the need of the password - however, you won't be able to access the data, you can just reinstall Windows.

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

 

 

Let me know how it goes. Provide your feedback and update.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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