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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2017 03:58 PM

HP Recommended
Product: HP Notebook - 15-ac082tx
Operating System: Microsoft Windows 10 (64-bit)

Hello Sir

 Here I am mention the my laptop name and product name with model number(HP Notebook - 15-ac082tx).

I am many times to try the the install the windows 10 x64 and x32 but it not work properly.

when i am installing this he always show blue screen and then restart and again then same process till automatically.

many times we see te error code on blue screen and try to resolve it but he did not resolveing because i am resove one error code after that he agian show different error code.

what i am done please help me.

 

1 REPLY 1

‎03-19-2017 12:47 AM - edited ‎03-19-2017 12:48 AM

HP Recommended

Hello @Amit0022

 

Thank you for posting in the HP Support forum.

 

I see your model officially supports Windows 10 but it does come with no operating system pre-installed (~comes with FreeDOS).

 

- How exactly are you trying to install Windows 10 - is it clean new installation or you are doing an upgrade from previous Windows version ?

 

- Do you use USB pen drive or DVD installation media ?

 

- check BIOS and also test your hardware for issues:

 

 

IF you are performing clean installation with no previous Windows installed

 

Please, perform some basic hardware checks

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F2 to open System Diagnostics (or press the respective F button for hardware tests).

Follow the on-screen instructions to perform HDD and RAM check.

 

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

 

 

Check BIOS settings

 

Repeat steps 1-2 above but when HP Startup menu opens, please choose F10 for BIOS settings.

Navigate through the BIOS and :

- restore BIOS to default settings

- ensure that Secure Boot is disabled and

thatLegacy mode is enabled

- save the changes and exit BIOS

 

 

 

Windows 10 license and installation media

 

What kind of Windows 10 installation media you use ? Is it the ISO downloaded from Microsoft web site or you have purchased a DVD with Windows 10 from a retailer/reseller ?

I am asking this because if the installation media of Windows 10 is not ok, you might get BSOD screens/errors

 

 

 

Looking forward to your reply/update.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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