Note on archived topics.
02-09-2016 07:21 AM
Uninstall the WiFi and if it asks to remove the driver click YES.
Then install this and reboot.
02-14-2016 10:58 AM
It seems that there are several forum postings relating to intermittent connections with Intel (R) Dual band Wireless AC- 3165 and many answers suggesting steps that people have taken already. I created an account here today because I am one of the growing number of people who has just purchased a HP Pavilion with this wireless adapter and has the same problem that others describe. It seems to me that HP should initiate a root cause investigation as part of quality management to understand why so many people are experiencing identical issues with this wireless adapter.
I am sure that many of us have already checked the obvious e.g. does it work with ethernet - yes; is our router working yes because another laptop (HP Probook) works perfectly fine; have you checked that the wireless adapter has the latest updates - yes; and so it goes on.
Like others who have left postings I bought my HP Pavilion last week and have spent many frustrating moments troubleshooting for the wireless adaptor to be reset after the default gateway was not available, which resolved the problem for 3 to 5 minutes. All this even though the PC showed that I was indeed connected to the internet. It's gone back to the shop.
07-12-2016 02:11 PM
It appears the problem still hasnt been solved, as I am having the same issue and as much as I've searched the net for solutions, everyone ends up with the same lack of answers and the ongoing problem. Are HP addressing this issue at all? Are they looking in to these numerous complaints? As it's clear there's a significant amount of people with the same problem.....