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etsnayanajith Honor Student
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Issue with a warranty claim

HP envy 15
Microsoft Windows 10 (64-bit)
I bought a loptop from cape town south africa while i was there and i moved to srilanka . Now im having a problem with my lap top that it doesn't work which means when i see ress the on button it doesn't work so i contact the authorized HP service center in sri lanka and thy saing that they cant do anything becouse this was not bought from srilanka and its from another region. I don't understand i bought it with international warranty and why doesn't international warranty apply here in srilanka i have another 3 months remaining of my warranty period
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Master's Graduate Master's Graduate
Master's Graduate
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Issue with a warranty claim

Hallo,

 

Well you should have international warranty for phone support and service within that region you bought the computer in. Since sri lanka is in another region it's maybe it's not possible for the repair line to get the part there is needed to your computer since HP computers a spilt in region parts.

 

Have you tried to contact the HP department in sri lanka? Maybe they can help you out?

 

Hope it helps you.

 

This is my own answer. Not HPs. So please make sure you don't use this text as a promiss or anyother way.

Zincas
I am an HP notebook/printer technician.

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etsnayanajith Honor Student
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Issue with a warranty claim

Hello , as my knowledge there is no HP department in srilanka (if there is one please drp me the link ) only authorized resellers and service provoders i tried one of them called DMS. They took the job open up the laptop and said problem is with system boad and also said they can't find the part number on it hense sent an e mail to the HP requesting a system board part number to my device and no response from HP , its been now 3 days. Thats why I decide to post something on here.
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