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06-21-2016 11:20 PM
06-22-2016 02:37 AM
Well you should have international warranty for phone support and service within that region you bought the computer in. Since sri lanka is in another region it's maybe it's not possible for the repair line to get the part there is needed to your computer since HP computers a spilt in region parts.
Have you tried to contact the HP department in sri lanka? Maybe they can help you out?
Hope it helps you.
This is my own answer. Not HPs. So please make sure you don't use this text as a promiss or anyother way.
I am an HP notebook/printer technician.
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06-22-2016 04:46 AM