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Adecon Honor Student
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Issue with bluetooth & BTTray.exe error

Compaq Presario V3070 TU
Microsoft Windows 7 (32-bit)

Mine is a Compaq Presario V3070TU Notebook. Earlier the operating system was Windows XP professional. Recently the machine was formatted & windows 7 professional (32 bit) is loaded. Everything was working fine except bluetooth. Even if the icon is showing at the bottom right corner, by clicking it no bluetooth devices were showing. It is not detecting cellphone though it used to do it while the OS was windows XP. On someone's advice I downloaded the bluetooth driver from internet (SP32315.exe) for Windows XP. I could not find any bluetooth driver for this machine for Windows 7. While tried to run the exe file warning messages appeared (i.e.not digitally signatured). I ignored it & continued. After that the machine was restarted. Since then error message box with heading BTTray.exe-System Error is coming with detailed message as "The program can't start because BtBalloon.dll is missing from your computer. Try reinstalling the program to fix this problem". This is coming every time the machine is restarted. Please guide how to solve the problem.

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Issue with bluetooth & BTTray.exe error

Hi @Adecon,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that you upgraded the system from Windows XP to Windows 7, but the bluetooth did not work with Windows 7. Unfortunately, there is no bluetooth driver released on the HP support page for Windows 7 with this model. Therefore, you either need to go back to WIndows XP to use the bluetooth or use an external connected bluetooth adapter to stay with Windows 7.

 

Let me know if you need further assistance.

 

Regards,

 

 

SDJL
I work on behalf of HP


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Adecon Honor Student
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Issue with bluetooth & BTTray.exe error

Thank you very much for your reply. I however could not found any drivers for this model for Windows 7 in HP website, customer support area. The question is how other things e.g. graphics, ports, audio, modem, touchpad etc. are working in windows 7 when there is no drivers available for this model in windows 7. For business reasons I have to run Windows 7 since not all the softwares I use support windows XP. I have heard about a XP mode under Windows 7 but do not know how to install it. Also do not know even if that XP mode is installed this problem will be solved or not. Really looking forward to a solution besides using an external device which is the last option.

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Issue with bluetooth & BTTray.exe error

Hi @Adecon,

 

For the drivers which can work with Windows 7, they may be compatibile with Windows 7 or the Windows Update could find the compatible drivers for updating. Here is a link may help: http://support.hp.com/us-en/product/compaq-presario-v3000-notebook-pc-series/1817055/model/3252128/d...

 

SDJL
I work on behalf of HP


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