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buythelakes Honor Student
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Just received a new HP Pavilion x360 Convertible Laptop -15t touch. Blank screen on power up.

HP Pavilion x360 Convertible L
Microsoft Windows 10 (64-bit)

Just received a new HP Pavilion x360 Convertible Laptop -15t touch with a blank screen on power up.

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HP Support Agent
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Just received a new HP Pavilion x360 Convertible Laptop -15t touch. Blank screen on power up.

Hi @buythelakes

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not booting to windows and stuck on a blank screen

 

I’d love to help!

 

Follow the steps in the below link to fix this issue.

 

http://hp.care/2dMCqb8

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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buythelakes Honor Student
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Just received a new HP Pavilion x360 Convertible Laptop -15t touch. Blank screen on power up.

It doesn't help to paste a link I can find on the HP web site. This is a brand new out of the box computer and the screen doesn't work. Hooked up external monitor. Computer does operate, just not the screen. Very discouraging. It's going back and can be HP's problem. Shouldn't have to jump through hoops to try and make somehting work when you buy a new computer. 

 

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HP Support Agent
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Just received a new HP Pavilion x360 Convertible Laptop -15t touch. Blank screen on power up.

Hi @buythelakes

 

Thank you for posting back.

 

As you have mentioned that the computer is working when connected to an external monitor then it is a display issue on the computer.

 

I recommend you to check with the store for their exchange policy.

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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