Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 4
Member Since: ‎02-11-2017
Message 1 of 2 (152 Views)

Kaby Lake Spectre x360 13' won't turn on

Product Name: Spectre x360 (Kaby Lake)
Operating System: Microsoft Windows 10 (64-bit)

I was running an emulator to see if my computer can halndle the output, and now I am here. My screen suddenly went black through some gameplay and will not turn back on. My laptop was charging and I had a USB Type C dongle/ hub connected to it. After my screen went black, I tried pressing the power button to power it back on, but it didn't work. I unplugged all other peripherals and tried the power button again, nothing. I don't mind performing a hard reset, I just need help turning my laptop back on for school. The LEDs don't even turn on when I try to reconnect the charger and the same goes for the LED on the power button. Please help. Thanks 

0 Kudos
HP Support Agent
Posts: 12,278
Member Since: ‎01-29-2014
Message 2 of 2 (111 Views)

Re: Kaby Lake Spectre x360 13' won't turn on

Hey there! @Jayming

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand that your laptop will not turn on with the adapter plugged in.

 

Don't worry I will try to help you out.

 

As you mentioned that you were running the emulator on your PC after which you are unable to turn on your PC.

 

Did you try connecting the adapter directly to the wall outlet and check if the unit powers on?

 

Can you try checking with a different adapter?

 

Please try performing a hard reset on your PC and check if it helps.

 

To perform a hard reset on a computer with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most notebooks, press and hold the Power button for 15 seconds to reset. If your notebook model is listed in the table, use the instructions specific to your PC.
 NOTE:
The designated button combination varies by model and production date. If your computer is not listed below, see the User Guide for your specific model for the proper button combination.
    
Refer this article for more information.

 

 

If the issue still persists after troubleshooting it is a hardware issue, please contact HP support for service options.

 

Link to contact HP.

 

 

 

Hope to hear from your soon!

Have a great day! :-)

MrRobot
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation