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Keyboard & touchpad stopped working

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hp pavillion x360
Microsoft Windows 10 (32-bit)

HP Pavillion x360 (13-s154sa)

I turned on my laptop today and both the keyboard and touchpad are not working. How can I resolve this?

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Hi @Christina92

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the keyboard and touchpad are not working.

 

I’d love to help!

 

If you can login to windows, follow the steps in the below link to fix the keyboard issue.

 

http://hp.care/2eAwv2U

 

For touchpad issue follow the below link.

 

http://hp.care/2f1DqWH

 

Let me know how it goes. You have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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