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Jessica851 Student
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Keyboard, mouse, touch pad, and touch screen won't work

Pavilion n228ca
Microsoft Windows 8 (32-bit)
Hello,
I am desperate for help. My laptop will turn on. And I can type in my password. But then when the computer loads it takes a very long time and when it gets to the desktop the keyboard, the mouse, the touchpad, and the touch screen won't work. I can see everything on my desktop. But I cannot open anything or do anything at all. How can I fix this?
Thank you!!!
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HP Support Agent
HP Support Agent
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Keyboard, mouse, touch pad, and touch screen won't work

Hi @Jessica851,

 

Thank you for visiting the HP Forums! 

I have looked into your issue about your HP Pavilion Notebook and TouchPad not working correctly. Try using Microsoft System Restore to before this happened.

 

Please let me know how this goes.

 

You can say thanks for trying to help by clicking the Thumbs Up below!

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.


I work on behalf of HP
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