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Drogdoll Student
Student
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Message 1 of 2
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HP Recommended

Keyboard stopped working

Split x2 13
Microsoft Windows 10 (64-bit)
I have had my split x2 for the party 2 years and now the my laptop would not start if it's attached to the keyboard. I tried plugging in the adapter (all genuine hp parts) and the light does not even turn off. If I use the screen as a tablet it works and can charge the screen without the keyboard but the minute I connect the keyboard it shuts down and the screen has to be recharged. I am not sure if I can just replace the keyboard alone.
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HP Support Agent
HP Support Agent
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Message 2 of 2
89
Flag Post
HP Recommended

Keyboard stopped working

Hey @Drogdoll

 

Thanks for joining the HP Support Forum. I hope you enjoy your time here. 

 

I understand you're having issues with your HP split PC. I would like to help. 

 

I too am thinking it's time to look at replacing the keyboard. I will let you know what's doable when you reply with your PC product number. If you're not sure how to find that information, please click here for instructions: http://ow.ly/Sblkw

 

Thanks, 

E-roq
I work on behalf of HP

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