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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Keyboard won't work when putting in Bitlock recovery key ID

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HP 650
Microsoft Windows 10 (64-bit)
Letters on the keyboard won't work when putting in Bitlock recovery ID key as prompted.

I am really desperate.
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Hello @agobakwe

 

Welcome to the HP Support forum. Thank you for posting.

 

Is this device your own asset or is company owned asset ?

 

1. Suspend the BitLocker protection >> https://www.sevenforums.com/tutorials/4684-bitlocker-drive-encryption-suspend-resume-protection-wind...

 

2. Restart the PC.

 

3. I suggest you update the BIOS of the notebook PC. Visit the HP drivers section from here >> https://support.hp.com/us-en/drivers

and download/update the BIOS. Here are detailed instructions >> https://support.hp.com/rs-en/document/c00042629

 

4. Restart the PC

 

5. Resume the BitLocker protection after the BIOS update >> https://www.sevenforums.com/tutorials/4684-bitlocker-drive-encryption-suspend-resume-protection-wind...

 

6. Restart the PC again

 

 

 

If you run the latest BIOS and you still experience the BitLocker issues after following the above suggestions, try :

 

1) with internal and external keyboard directly connected to the PC

or

2) try to reach Microsoft Support (BitLocker is Microsoft product) :

- forum > https://social.technet.microsoft.com/Forums/windows/

- support agent > https://support.microsoft.com/en-us/contactus/

 

 

Hope this helps.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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Thank you for your assistance.

The device is company owned.

Have update bios and still giving me problems, guess I'll give it in to our desktop engineer to sort it out I'll get new device.
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By the way

It's not booting up.
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