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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
JACKG2
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Message 1 of 2
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Flag Post

LAPTOP SHUTS DOWN AND REBOOTS

HP Recommended
HP NOTE BOOK P1A95UA#ABA
Microsoft Windows 7 (64-bit)

SYSTEM SHUTS DOWN AND REBOOTS WHILE STREAMING MOVIES

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @JACKG2

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is rebooting randomly.

 

I’d love to help!

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

 

Follow steps in the below document and check if it helps.

 

http://hp.care/2fAXUTy

 

Let me know how it goes and you have a great day!

 

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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