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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2017 08:12 PM

HP Recommended
When i put the lab on it reads delete resoration data and proceed to system boit menu or continur with system resume. It tells you to use arrows keys to highlight but they want more. Cant open my window or just cant get into the lab. I turn it off and get the same thong. Been doing this now for 3 days. Please help me. I am a senior and i dont know much about computers or lab tops.God Bless You and Your Family
1 REPLY 1

‎05-24-2017 06:18 PM - edited ‎05-24-2017 06:19 PM

HP Recommended

 

@Pastorelect5

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand your computer isn't turning on as it normally does and is stuck on the message-"Delete restoration data...",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What is the product number of your device & Which Operating System are you using?
(Use this link to find it: http://support.hp.com/us-en/document/c03754824 )

Did you check for any other HP Forum posts to help resolve your concern?

 

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

Let me know how that works out,
keep me in the loop and Good luck! 
And May God bless you and your family as well 😉

Riddle_Decipher
I am an HP Employee

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