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pawan_tcs Honor Student
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Laptop Camera and HP SimplePass Fingerprint Reader does not work after upgrade to Windows 10

HP ENVY m6 Notebook PC
Microsoft Windows 10 (64-bit)

 

After upgrading to Windows 10, I see atleast 2 things stopped working-

 

1)Camera - I tested with Skype and its not able to locate webcam. I checked in 'device manager' and can not find 'imaging device' listed there. Laptop camera is 'HP TrueVision HD' which is not working.

FYI: Laptop 'Settings' -> Camera is 'on' -> Skype is also 'on'

==>This is a  VERY HIGH priority issue for me as I have my skype job interview scheduled and need to fix ASAP please.

 

2) HP SimplePass Fingerprint reader is not working and I can no longer login using that. But this is not a high priority issue and can be dealt with later.

 

Request your help please.

 

Product Name: HP ENVY m6 Notebook PC

Product Number: C2N76UA#ABA

 

Regards

Pawan

 

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pawan_tcs Honor Student
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HP Recommended

Laptop Camera and HP SimplePass Fingerprint Reader does not work after upgrade to Windows 10

 

You can reach out to me at my cell number +1-201-707-6102 to help fix the issue as soon as possible PLEASE!!

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