Resolve Windows 10 or update issues on HP computer or printer– Click Here
My laptop keeps freezing especially when i open Incognito Mode and open my Windows Explorer. Please help, thanks.
You can perform the steps shown below to increase the system performance & reduce freezing issue:
Step 01. Click on the Start Button and Click on "Run"
Step 02. Please type "temp" [Without Quotes] and press Enter
Step 03. In the window which comes up, we need to delete all the files and folders
Note: You cannot delete 2 or 3 files or folders, you can skip that
Step 04. Again click on the Start Button and Click on "Run"
Step 05. Please type "%temp%" [Without Quotes] and press Enter
Step 06. In the window which comes up, we need to delete all the files and folders
Step 07. Click on the Start Button and Click on "Run"
Step 08. Please type "prefetch"[Without Quotes] and press Enter
Step 09. In the window which comes up, we need to delete all the files and folders
Step 10. On your desktop, Please right click on "Recycle Bin" Icon and Click on Empty Recycle Bin.
Click Yes if you get a prompt to delete everything permanently
Step 10. Click on the Start Button and open the Control Panel
Step 11. Please open "Programs and Features / Add or Remove Programs"
Step 12. Please uninstall if you have any unwanted Softwares from here
Note: If your Notebook prompts to reboot/restart when you uninstall, go ahead with it.
Once your Notebook comes back please continue the troubleshooting again
Step 13. Please Turn OFF the Notebook
Step 14. Un-plug the Power/AC Adapter and also remove the battery too
Step 15. Press and Hold the Power Button on the Notebook for a full minute
Step 16. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 17. Start the Notebook and Now reset the Internet Explorer browser
Hope this helps, for any further queries reply to the post and feel free to join us again
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K N R K
Although I am an HP employee, I am speaking for myself and not for HP
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