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11-06-2016 12:39 PM - edited 11-06-2016 12:41 PM
When I start up my laptop it says:
When I run recovery it says something similar.
When I ran tests through the HP program it kept saying that there is an error with my hard drive:
Can anyone help me out?
11-07-2016 12:38 AM
Thank you for your reply. I live in the Netherlands.
Some additional information:
- Notebook Model: HP 15 Notebook PC
- Product Number: L0Y28EA#ABH
11-23-2016 04:00 AM
I have read somewhere that the error ‘0xc0000185’ which is displayed on your system simply states that your computer can’t communicate with CD Drive. It might be due to a faulty CD drive or media, bad memory, faulty interface, etc. I think for your problem, you have to check the BIOS settings again and try clearing the CMOS memory.
Also, I have found the following for you:
Which will help you in resolving your issue.
11-24-2016 12:06 PM
It would appear that the failure id code "RUV473-7Q589P-XD7WL1-60S803" indicates that the hard drive has failed or is about to fail. The hard drive needs to be replaced and you will need to use the HP Recovery Media you previously created. If you didn't create the HP Reocvery Media when you first setup your computer, you may be able to order it from HP in your region. If HP isn't able to provide recovery media, please see Best2Serve
If you have any further questions, please don't hesitate to ask.
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