11-26-2014 10:35 AM - edited 11-26-2014 01:53 PM
I have an HP 2000t-2d00 CTO Notebook PC, Model: D6Q45AV.
While I shut down my laptop, the computer shuts down with the message saying Shutting Down as normal.
However when the screen turns black, the power is still on (lights are still on) and the computer does not shut down.
I have waited for it to automatically shut down for 15 minutes, but instead I held onto the power button to manually shut it down.
Also, I cannot restart the computer nor put it on sleep mode.
When I restart the computer, the restarting screen only appears and does not restart the computer.
While trying to put the computer on sleep mode, the screen turns black, but still the power is still on.
This has occurred since this morning.
Yesterday night when I shut down, I got the Shutting Down message, the screen turned black, and the computer shut down in 10 seconds (all lights are off) as it normally should.
Is there a software update that would solve this issue?
Solved! Go to Solution.
11-27-2014 01:54 PM - last edited on 03-09-2017 04:18 PM by OscarFuentes
Hi @EricHP08 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP 2000t-2d00 Notebook and having issues with shutting down correctly. Here is a link to the HP Support Assistant. Just download and run the application and it will help with the updated software and drivers on your system.
Here is a link to managing power options. Which gives you an automatic link to using the power troubleshooter in Windows 8. Don't forget if an application is open and active this will cancel the shutdown.
Hope this helps.
11-29-2014 01:07 PM
I did view the links and I am still having the issues of the laptop not shutting down automatically or waking up from sleep mode.
I have the HP Support Assistant since I purchased the laptop, this problem of shut down and sleep occurred after I downloaded the CyberLink MediaSuite update last Tuesday Nov-25.
In regards to the power options, I tried to search power options and troubleshooting under search items.
Both appeared on the searches, but did not open when I clicked on them.
Only when I went to control panel, I was able to open troubleshooting and power options.
I clicked improve power usage and reached a window that said Detecting Issues.
Once completed, the window said no issues detected.
I shut down my computer, and still it did not shut down without me holding the power button.
This laptop is no longer under warranty , would you be able to provide with a phone number that handles these power issues without any charges?
12-05-2014 07:52 PM
I downloaded the HP PC Hardware Diagnostics UEFI Update last Tuesday.
The computer will still not shut down automatically, or wake from sleep mode.
I would like to know if there is an alternate solution to this issue.
12-08-2014 10:25 AM - last edited on 03-10-2017 04:05 PM by OscarFuentes
Hi @EricHP08 ,
Here is a link to managing power options. In this link select the option for changing power button and lid settings in Windows 8.
It should be on balanced and select change plan settings on the right. This will show you how to change settings for the power button. You must change both battery and ac adapter settings. Click on save changes and restart the computer.
You can call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
12-20-2014 08:17 PM
On Thursday, I went to Control Panel: Programs and Features: I clicked viewed installed updates.
I clicked on the KB3000850 Windows Update from Nov-25, and uninstalled it.
The computer took about an hour and a half to uninstall after restart.
I tested if the computer's sleep mode worked by closing the lid of the laptop.
It finally went to sleep mode properly.
When I opened the laptop, it woke up as it should be.
Now shut down, restart, and sleep are working properly.
I think the problem was the update.