05-15-2016 02:11 PM
I was doing work on my laptop when suddenly it made a small "bzz" sound as if powering down and switched off. It will not turn back on and I have tried removing the battery for 5 minutes and putting it back in with and without AC plugged in, but it will not turn back on. I haven't really had any problems at all before this, and I have a lot of vital work that I had not yet backed up that I really can't lose. It is 4 years old and I got it in 2012 so I'm pretty sure it's out of warranty.
Any suggestions to turn it back on/ get back any work I may have lost?
05-16-2016 10:57 AM
Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!
I understand that you are having an issue with the notebook starting, and wanted to assist you!
Based on the information that you provided, it is likely that there is an hardware issue with the notebook. However, try reviewing the following document first, and let me know how it goes: HP Notebook PCs - Computer Does Not Start (Windows 10)
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05-18-2016 08:20 PM
If you can, you can pull out the Hard Drive and backup the data there first.
There are SATA to USB adapters that you can purchase, once you pull out your Hard Drive, you can use the SATA to the USB connectors and access your data from another computer.
From the symptom that you have described, it could be the Hard Drive or the Fan that is giving up on you, you can try to turn the laptop on with battery only to see if its just a system glitch.
Hope this helps 🙂