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Dom_stead
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Laptop fan going like mad

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JOB17EA#ABU
Microsoft Windows 10 (64-bit)
Hi my laptop screen has gone black while I was woeking on it and the fan came on ...the fan has been going for ages even unplugged so I took battery out. Today I turned it on and again screen black and fan going like mad....help...
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IT_WinSec
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Hello,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer.

 

This seems like a hardware problem to me. Does the PC emit any blinking lights when the issue starts ?

 

Please, review these 3 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/bg-en/document/c03518165

>> http://support.hp.com/us-en/document/c03515402

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

 

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this works for you

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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