The HP Community is here for you.
08-22-2015 04:35 PM
Started with blue screen message "Your PC ran into a problem , we will restart for you" and the error code OCX000021A
After Hard drive test of 2 hours get this message -Go to www.hp.com/go/techcenter/startup
Hard Drive passed all tests
PC says window or file is locked
Load Boot Up, doesn't read the files I have tried ,on my back up drive, or the USB stick I loaded them on.
I am not sure if it is 32 or 64 bit , this is my nephew's laptop. i took a few pictures of the some of the screens.
I have gotten in to get al the system info , but not sure what someone would need to help ?
08-25-2015 11:11 AM - last edited on 03-15-2017 01:41 PM by OscarFuentes
Hi @Bite55 ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP 2000 Notebook and the error message OCX000021A on the screen. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
You system is a 64 bit.
Here is a link to computer won't start for Windows.
Here is a Video that might help. It shows you how to reseat the HDD, which sometimes helps
Please let me know how this goes.
I work on behalf of HP