I am under warranty, when I turn the laptop on it goes to a black illuminated screen with a curser in the upper left hand corner. I would like a telephone number so I can call and talk to someone so the laptop can be serviced.
Thank you for stopping by the HP forums. A Good day to you. 🙂 I read the post regarding requiring assistance for computer boot related issues. I will be delighted to assist you with this.
A stupendous effort, brilliant description and very smart diagnosis of the issue before posting. Kudos to you on that score. 🙂 You are an important HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you. 🙂
For better clarity and to assist you better I would require more information regarding this.
Did this happen after a windows or software update?