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Bheldmann
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Laptop ho windows 8 was stolen

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Windows 8 hp laptop
Microsoft Windows 8 (64-bit)

So my laptop from 2013 was stolen back in 2014 and I never did about it because I had lost all the info as well. So I came across the setup book that came with it and all I have is a barcode on the back of the book with the.m number 698349-003 next to it. Does anyone know it this is enough info to try to locate it? Please help 

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GBL84
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Hello @Bheldmann

 

 

Sorry to know that !!

 

This is only a community forum staffed by volunteers and we can do nothing to track or recover missing property.

 

What I recommend is the following:

 

1) Contact HP Customer Support, tell them about the stolen laptop, and get a case number

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

NOTE: After you get through, stay on the line until you are finally able to talk to someone -- it can take a while!

 

2) Contact the local law enforcement authorities about the theft -- provide them all the information they need and show them proof of ownership.  You will most likely need to this to have then return the laptop to you if they find it

 

3) When the laptop is returned, contact Absolute Software to see about getting Lojack for Laptops for it.  That enables you to report a stolen laptop and then locate it, once it is then connected to the Internet.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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