After installing a windows update for my HP 2000-2b19wm laptop which is currently using windows 8 to finish the update of windows 10 the laptop has to restart which began the problem. The laptop failed to restart and won't start up, it just doesnot proceed further the screen with the HP sign. I have already tried unplugging the adapter and removing the battery and pressing the power button and then attaching the battery but it didn't resulted anything still my laptop persist with the same problem. Please let me know if there is any solution to this, suggestions are welcomed
Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that your computer does not start up after a windows 10 update. It will be a privilege to assist you.
You’ve done an amazing job of troubleshooting by doing a hard reset before posting your query in the HP forums. Hats off to you on that score. I am really impressed at your technical competence.
You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform.
Please do a hard reset again. First off, we need to isolate the issue to being software or hardware related by running the complete system diagnostics. Link: http://support.hp.com/in-en/document/c03467259 Please run the complete system diagnostics and jot down any failure code that shows up. If all the tests pass Please try a system recovery from the F11 partition to roll back to windows 8.