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Honor Student
Posts: 2
Member Since: ‎05-19-2016
Message 1 of 5 (163 Views)

Laptop no charging no signs of plugged in when plugged

Product Name: HP 15r014tx
Operating System: Microsoft Windows 10 (64-bit)
Hi my laptop today morning had an issue. When I plugged my charger I was not charging and there was no indication of being charged. Even the charging indicator light didn't show up when connected. I tried all the procedures of connecting charger with battery plugged out it didn't boot. And my laptop s updated until today. Any help????
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Grad Student
Posts: 233
Member Since: ‎06-19-2013
Message 2 of 5 (158 Views)

Re: Laptop no charging no signs of plugged in when plugged

Hello

 

Remove the charger and the battery press and hold the power button for 30 secs.

 

if in case the unit is not powering on with only the charger then the charging port is faulty, contact hp

 

#hpexpertday

Regards;
Smiley
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Distinguished Professor
Posts: 1,979
Member Since: ‎03-14-2009
Message 3 of 5 (156 Views)

Re: Laptop no charging no signs of plugged in when plugged

#HPExpertDay

This could happen when the battery is loosing life. Check for hardware functionality:

http://support.hp.com/us-en/document/c03467259

Wish you luck,
Karthik

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Honor Student
Posts: 2
Member Since: ‎05-19-2016
Message 4 of 5 (142 Views)

Re: Laptop no charging no signs of plugged in when plugged

I tried the battery test it showed calibration required. I clicked on calibrate with my charger plugged in it still shows ac adapter required to complete
Intern
Posts: 35
Member Since: ‎05-21-2015
Message 5 of 5 (134 Views)

Re: Laptop no charging no signs of plugged in when plugged

You may try connecting an alternate charger to the unit to check if the unit works fine with different charger.

if the unit works fine with different charger, depending on the warranty status you may procure one adapter by contacting hp support.

If with an alternate charger , the issue persists, I would suggest you to update BIOS for your notebook.

 

I hope this helps

 

#HPExpertDay

Regards;
Jyo
I am an HP employee
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