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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Nando3
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Laptop problem

HP Recommended
Microsoft Windows 8.1 (64-bit)
I open my laptop but first it come hp logo then blue screen.. model hp pavilion 360
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Jeet_singh
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Hi @Nando3,

 

Thank you for posting on HP Support Forums. I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand the computer is stuck on the hp logo screen since the last attempt to reset it,

 

Don't worry, we'll take care of this together 😉

 

Although, I need a few details to provide an accurate solution:

 

Was the update/reset process interrupted?

 

When was the last time it worked (date)?

 

Is there an error message that appears on the screen or just the logo?

 

In the meantime, please attempt the below steps:

 

Perform a hard reset

 

Attempt a BIOS recovery

 

you could attempt to access the safe mode: click here for details.

 

The only other steps to resolve the issue would be to Remove and reseat the memory modules

 

Perform an HP System Recovery

 

If you wish to attempt a data backup prior to resetting windows.

 

Let me know if you require any further assistance.

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.

If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.

 

Regards,

 

Jeet_Singh
I am an HP Employee

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