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DonDada Top Student
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Laptop randomly switches off

hp 650
Microsoft Windows 7 (32-bit)

Starting about two weeks ago, my laptgop started randomly switching off while using it. Sometimes the screen goes haywire with random colors and lines before switchign off and sometimes the screen just goes dark. The laptop restarts iutself after two/three seconds but the screen remains dark and i either have to long press the power button to switch it off or remove the battery. 

Please assist with the problem. 

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HP Support Agent
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Message 2 of 6
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Laptop randomly switches off

Hi,


Attempt to perform a hard reset to remove all the excess static using:

 

http://support.hp.com/us-en/document/c01684768

after this step,

 

i  recommend checking the wall outlet, the light on the charger port (ensure it isn't blinking), attempt to boot to bios using F10 while the pc is restarted, if the issue persists, contact HP on 1800-474-6836 in order to get a repair setup as you could be looking at a motherboard failure.

Riddle_Decipher
I am an HP Employee

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DonDada Top Student
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Laptop randomly switches off

Will this option erase all my drivers? Becasue i don't have a steady internet connection thus can't afford to lose my drivers. 

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HP Support Agent
HP Support Agent
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Laptop randomly switches off

No, this will NOT make any changes to your drivers OR the internet connections.

Riddle_Decipher
I am an HP Employee

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DonDada Top Student
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Laptop randomly switches off

it hasnt worked

 

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HP Support Agent
HP Support Agent
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Message 6 of 6
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HP Recommended

Laptop randomly switches off

Please try accessing the BIOS using F10 while restarting the pc, if you are on BIOS and the pc shutsdown, you will need to contact hp on the number provided earlier as it could be a motherboard failure.

if the pc is on bios and it doesn't shutdown randomly, please run a test using:

http://support.hp.com/us-en/document/c03467259

Riddle_Decipher
I am an HP Employee

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