Note on archived topics.
04-25-2016 10:07 AM
04-25-2016 01:16 PM - last edited on 03-16-2017 09:47 AM by OscarFuentes
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.
If you have any further questions, please don't hesitate to ask.
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