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Spike2006 Student
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Laptop restarts without notice or warning

HP Notebook HP17-p120wm

This is my first HP. I love all the features and it usually works well with my schooling. However, that being said, I do have one major problem with it. It shuts down without notice or warning and restarts. There is no warning when it does this. There could be hours before it does it's little restart without warning or five minutes. Can anyone help me with this because I do not want to lose all my homework that I have worked on because my laptop decided to restart.

 

To clarify: There is no error message. The screen does not turn to black or blue. It just says restart after it blanks out whatever I am working on or if I am at a site. Then it goes to blue screen and restarts.  When I say there is no warning. There is absolutely NO Warning.  No error message. Nothing.  Just the screen that says restarting. Then me being frustrateed because I have lost another whole paper. And have to wait for it to boot up again and redo the whole thing.

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Laptop restarts without notice or warning

Hi @Spike2006

 

Welcome to the HP Support forum. Thank you for posting in the HP Support forum.

 

Re. your restart issues: please, clarify when it restarts:

-1- does it happen with some message on screen - like from Windows -> Restarting like >here<

or

-2- it feels like power loss , screen become black/blank instantly and then you need to start it

or

-3- some error appears for a second on screen like blue screen (BSOD) - like >here< and then restarts

 

Would you clarify?

 

 

Re. -1- it may be Windows 10 updating your PC, installing some update. As you probably heard, Windows 10 updates on its own and this cannot be controlled by users. Not much can be done other than ensuring you have all updates installed for the moment.

 

Re. -2- test for hardware issue - UEFI BIOS hardware diagnostics >> http://support.hp.com/us-en/document/c03467259#AbT1

 

Re. -3- update your drivers for your hardware. Here is how >> http://support.hp.com/us-en/document/c03330139

 

Also, check for viruses/malware.

Use the free HitmanPro from SurfRight/Sophos >> http://www.surfright.nl/en/hitmanpro

 

 

Looking forward to your update. Hope this help.

 

You may also review this article >> http://support.hp.com/us-en/document/c03413399/

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