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Posts: 1
Member Since: ‎10-27-2015
Message 1 of 2 (145 Views)

Laptop screen stays black with mouse cursor only after HP and Windows logo comes up

Product Name: HP 15-d009tu
Operating System: Microsoft Windows 8.1 (64-bit)

Hi.Today computer operator install Windows 8.1 pro install...nd evening i turn on my Lap.i face a problem

Everytime I switched it on the HP logo comes and then the Windows logo also comes. But then the screen stays black and only the mouse cursor is seen. So what can be the cause of this problem?

i wait lot of time and lot of time switch off onn type...but didgt ....


please find a solution

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Posts: 5,851
Member Since: ‎06-08-2015
Message 2 of 2 (98 Views)

Re: Laptop screen stays black with mouse cursor only after HP and Windows logo comes up

Hello @vishnukristoff,


Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!


I understand that you are having an issue with a black screen.  I will be happy to assist you with this!


First, please review the following documents, and let me know how it goes:

HP PCs - Black or blank screen with blinking cursor after entering Windows password

HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo...


Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!


Have a great day!

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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