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ChrisGG
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Laptop shuts down randomly

I got an HP Envy 15z-j100 customized for Christmas. I was expecting it to work perfectly, I've been using it for playing video games, and I'm getting pretty irritated. 

In the middle of games, the display will randomly go black, and the audio goes off, without shutting down, then I have to shut it down by holding down the power button, and starting it back up. Sometimes, when I start it back up, I can log in, then my cursor shows up with a black desktop, and nothing loads. This happens quite frequently.

I have a fan, so I don't think the problem is over heating. I've already had to partially reinstall windows once because of an issue, and it's really annoying. My drivers are all up to date, and I really don't know what the problem is anymore.

Is it just overheating and will I have to upgrade my fan, or is this caused by defective hardware? S

Windows 8.1 Pro 64-bit 

Product number: E1R45AV

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DerekQ
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Message 2 of 11
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Laptop shuts down randomly

Apparently. It is your memory or you got a unstable power source or outlet.

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
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ChrisGG
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Laptop shuts down randomly

What can I do about this?

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DerekQ
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Message 4 of 11
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Laptop shuts down randomly

Wait check your power settings in control panel, you might enabled something.

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
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ChrisGG
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Laptop shuts down randomly

I have set to High Performance, even when I had it on HP Recommended, it didn't change anything.

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DerekQ
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Laptop shuts down randomly

You wanna go to plan settings and advanced to see auto hibernate auto sleep auto shutdown all that stuff enabled.

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
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ChrisGG
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Laptop shuts down randomly

It's disabled

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DerekQ
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Laptop shuts down randomly

I know it isn't overheating problem, but...

When ever a computer overheats the laptop does this to prevent damage.

I wondered if what other hardware issues causing this.

Let me try to see what I can do.

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
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DerekQ
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Laptop shuts down randomly

Another thing is:, A virus could shutdown your computer randomly, you haven't tried running a restore right?

Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.
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ChrisGG
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Laptop shuts down randomly

Before I reinstalled Windows the first time, the problem was still occuring. I do have anti-virus and can run a scan.

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