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allieserrano815 Student
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Laptop stuck on failure configuring windows updates screen and has been like that for 3 hours.

My laptop is stuck on the screen that says failure configuring windows updates and has been like that for 3 hours now. How can I fix this.?
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Regents Professor Regents Professor
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Laptop stuck on failure configuring windows updates screen and has been like that for 3 hours.

Dear Customer,

 

Welcome to HP Support Forum and we are glad to assist you.

 

It looks like you are having lot of difficulties to get to the Windows Desktop as its not responding

We will surely assist you with this.

 

According to the message you have posted I suspect this could be because of the recent changes made if any.

 

I would kindly request with you to perform the below shown steps to resolve the issue:

Step 01. Turn OFF the PC

Step 02. Power ON the PC and keep tapping F8 Key

Step 03. Select "Safe mode" from the Advance Boot Option list

Note: Wait till you get to the Windows Desktop

Step 05. Please remove unwanted startup items and uninstall unwanted applications

Step 06. Please reboot/restart the PC the normal way

 

Note: Incase if these steps doesn't work you can continue troubleshooting the issue again

 

Step 01. Turn OFF the PC

Step 02. Power ON the PC and keep tapping F8 Key

Step 03. Select "Last known good configuration" from the Advance Boot Option list

Note: Wait till you get to the Windows Desktop

Step 04. Please remove unwanted startup items and uninstall unwanted applications

Step 05. Please reboot/restart the PC the normal way

 

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I work on behalf of HP

I am an HP Employee
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Michelle1024 Student
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Laptop stuck on failure configuring windows updates screen and has been like that for 3 hours.

I tap F8 but nothing happens it just shows a green line on the top left screen with 100 on the bottom and nothing else.

I just can't get pass the blue screen with we could'nt complete updates Undoing changes Don't turn off your computer.

Please help. This laptop is only two weeks old.

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Ashleym Student
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Laptop stuck on failure configuring windows updates screen and has been like that for 3 hours.

It's doing the same thing and mines like three days
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