Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
LorVer Student
Student
1 0 0 0
Message 1 of 2
130
Flag Post
HP Recommended

Laptop turn itself on when plugged but doesn't boot

Hello,

 My notebook DV6 7320el was overheating so I opened the computer and cleaned it (I didn't changed the thermal paste).

I put it back together and as soon as I plugged the power in it turned on.  The power, wireless and charging leds are turned on but the computer doesn't boot at all and the screen remains black.

 

 I opened it again to check if I didn't plug a cable correctly but it all seems fine.

What should I do now? Which components I might have connected incorrectly?

0 Kudos
1 REPLY 1
Retired
Retired
5851 5351 347 626
Message 2 of 2
114
Flag Post
HP Recommended

Laptop turn itself on when plugged but doesn't boot

Hello @LorVer,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I read your post about the issue with the notebook not starting, and wanted to assist you!  I understand that the notebook will receive power, but the screen is blank.

 

I also understand that you already double checked, to see if all the cables were connected properly.  To start, can you provide me with the Operating System of the notebook?  Here is a link you can use that will help you find your Operating System: 

Which Windows operating system am I running?

 

Do you have an external monitor that you can connect to the notebook to test it?  If so, that should help you verify if the issue is software or hardware related.  It is possible that the display cable may be loose, or not connected properly.  If you do not have an external monitor, then try performing a Hard Reset, before opening the notebook again.  Please let me know the results.  

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation