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07-14-2016 06:46 AM
My notebook DV6 7320el was overheating so I opened the computer and cleaned it (I didn't changed the thermal paste).
I put it back together and as soon as I plugged the power in it turned on. The power, wireless and charging leds are turned on but the computer doesn't boot at all and the screen remains black.
I opened it again to check if I didn't plug a cable correctly but it all seems fine.
What should I do now? Which components I might have connected incorrectly?
07-14-2016 03:36 PM - edited 07-14-2016 03:38 PM
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I read your post about the issue with the notebook not starting, and wanted to assist you! I understand that the notebook will receive power, but the screen is blank.
I also understand that you already double checked, to see if all the cables were connected properly. To start, can you provide me with the Operating System of the notebook? Here is a link you can use that will help you find your Operating System:
Do you have an external monitor that you can connect to the notebook to test it? If so, that should help you verify if the issue is software or hardware related. It is possible that the display cable may be loose, or not connected properly. If you do not have an external monitor, then try performing a Hard Reset, before opening the notebook again. Please let me know the results.
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
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