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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2017 02:45 PM

HP Recommended
Product: HP G71 Laptop
Operating System: Microsoft Windows 7 (32-bit)

Laptop had shut down and would not turn on. I went to HP Support and was told to hold down power key and Mute key for 15 seconds. The laptop powered up but only stays on for 15 seconds and shuts down.

1 REPLY 1

‎04-20-2017 03:41 AM

HP Recommended

Hello @Ben1960,

 

 

You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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