Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Laptop had shut down and would not turn on. I went to HP Support and was told to hold down power key and Mute key for 15 seconds. The laptop powered up but only stays on for 15 seconds and shuts down.
You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.
It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.
You might find the answer to your battery/power issue as you work through the steps in that HP support article.
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