cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
AIMEEKOPEKE
New member
1 0 0 0
Message 1 of 2
96
Flag Post

Laptop will not turn on.

HP Recommended
HP 16-ba016AU Notebook
Microsoft Windows 10 (64-bit)

My Laptop just arrived yesterday, which is when I first opened it and began setting it up. So it is brand new. 
It was updating yesterday but I am unsure if it was still updating or not when I left it overnight, it was also not left to charge overnight. I am unsure whether or not leaving it updating and not charging, unaware, would result in it not being able to turn back on. I have already tried taking the battery out and holding down the power button and then putting the battery back. and also taking the battery out, holding down the power button for a minute and then plugging in the charger. none of this has worked. the only sign of life was the battery light was white but the screen still didn't turn on.
beforehand, when the charger was plugged in while the battery was still in, the light remains red without the screen on. I have only had this computer a day. any help would be appreciated.

0 Kudos
1 REPLY 1
IT_WinSec
Level 15
Level 15
9,962 9,858 797 3,832
Message 2 of 2
Flag Post
HP Recommended

@AIMEEKOPEKE wrote:


(...) when I left it overnight, it was also not left to charge overnight. I am unsure whether or not leaving it updating and not charging, unaware, would result in it not being able to turn back on.(...)


Hello!

 

Welcome to the HP Support forum

 

Yes, if left without AC power (not connected to the power supply), it will shut down due to no power.

 

Please, review this HP official trubleshooting articles about such issues you experience now >  http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc&langu...

 Follow the appropriate steps that fit your case to attempt to fix the issue:

 

 

If the issue does not change and the PC still does not turn on, please contact the reseller (or HP) , return the computer and ask for a replacement PC.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation