My Laptop just arrived yesterday, which is when I first opened it and began setting it up. So it is brand new. It was updating yesterday but I am unsure if it was still updating or not when I left it overnight, it was also not left to charge overnight. I am unsure whether or not leaving it updating and not charging, unaware, would result in it not being able to turn back on. I have already tried taking the battery out and holding down the power button and then putting the battery back. and also taking the battery out, holding down the power button for a minute and then plugging in the charger. none of this has worked. the only sign of life was the battery light was white but the screen still didn't turn on. beforehand, when the charger was plugged in while the battery was still in, the light remains red without the screen on. I have only had this computer a day. any help would be appreciated.
(...) when I left it overnight, it was also not left to charge overnight. I am unsure whether or not leaving it updating and not charging, unaware, would result in it not being able to turn back on.(...)
Welcome to the HP Support forum
Yes, if left without AC power (not connected to the power supply), it will shut down due to no power.
Follow the appropriate steps that fit your case to attempt to fix the issue:
If the issue does not change and the PC still does not turn on, please contact the reseller (or HP) , return the computer and ask for a replacement PC.
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