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05-10-2017 09:42 AM
So my laptop will not recognize that the charger is plugged in or charged when it is on, BUT will charge when the laptop is off. I have the following product #: L3Y43AV and this problem started yesterday.
Here are scenarios
When the charger is plugged into the laptop, the laptop does not even register that the charger is plugged in and continues to work on battery power. It does not transfer over to being powered by the AC. The AC/Battery Light is either solid white when the battery has a near full charge, or eventually goes to blinking white to signify the battery needs charging.
When the charger is plugged into the laptop, and I put the laptop into Sleep Mode or Turn it off, the AC/Battery light turns to Amber to signify that the battery is charging. Eventually the light goes back to white to signify that the battery is fully charged. However, once I turn the laptop back on, it immediately goes right back to battery mode.
The battery seems to be working fine as it's holding it's charge like it was before this problem came up. I tried the following methods to fix it.
1) I let the battery drain completely with the AC pluged in. I then let it charge while off and turned the laptop back on. No Luck.
2) I deleted all the Battery Drivers and re-installed them. Then I ran the update checker to see that they were all up-to-date. No Luck
3) I ran a complete BIOS update. No Luck
If someone could help me with this, it would be greatly appreciated. A 1.5 year old laptop shouldn't be having problems like this. I usually need to work on my laptop for long periods of time and being able to work on it while plugged in continuosly is extremely important to my work.
05-12-2017 11:47 AM
Hey there! @BeastEG, Thanks for stopping by HP forums!
I understand your laptop won't recognize the charger to charge when the PC is power on.
Don't worry I'd like to help you out.
Did you make any software or hardware changes on your PC?
Have you tried checking with a different charger and adapter?
I appreciate your efforts fo trying out the steps before reaching out to us.
Try performing a system restore on your PC and check if it helps.
Refer this article to know how to perform a system restore on your PC.
Also, run a battery test on your PC from F2 and let me know the results.
Refer this article to know how to run system diagnostics on your PC.
Let me know if this works!
Have a great weekend ahead! 🙂
I am an HP Employee
05-13-2017 11:27 AM
I tried all of that after you recommended it and unfortunately it didn't help. I appreciate the offer to help though.
Was forced to take of back panel to see what was going on. Looks like the DC connection was faulty and eventually just broke. After doing some basic electronic diagnoistics, realized we had to the change the parts.
If I had dropped the laptop or something like that, I guess I wouldn't be too mad, but for a DC jack to burn out in 1.5 years is really disappointing 😞
I'd recommend whomever is your Quality Control person...probably shouldn't be your Quality Control person anymore.
05-15-2017 06:57 AM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.
You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region.
Please send a Private Message, if you aren’t contacted within 4-5 business days.
I am an HP Employee
03-19-2018 02:47 PM