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LH1202 Student
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Laptop wont power on or charge

HP ENVY 15-u011dx x360

Last night my son was using the laptop for a school project (it was not hooked up to the power cord) and in the middle of what he was doing it shut off.  He says that he never recieved any message stating the battery was about to die.  We plugged it into the power cord all night and it still doesnt do anything.  It doesnt even show a light that the power cord is plugged in.  Has anyone else had this problem and can anyone help me?

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Dean Dean
Dean
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HP Recommended

Laptop wont power on or charge

Hello,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer.

 

Please, review this 2 HP official article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue  >> http://support.hp.com/us-en/document/c03515402

 

Hard reset/restart ?

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html


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