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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2017 04:26 PM

HP Recommended
Product: HP envy
Operating System: Microsoft Windows 10 (64-bit)
My system is not booting. This is the first time is doing that. I need help for my HP envy
3 REPLIES 3

‎04-01-2017 04:54 PM

HP Recommended

Need full model number and a description of what is happening. Any error messages? Anything appear on the screen? Are you under warranty? 

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‎04-01-2017 05:30 PM

HP Recommended

It is a HP ENVY 14 windows 10 laptop that has a centurion 2 processor 4gb of ram. It goes to the "Microsoft Corporation" loading screen and stays there. What could cause this? How should I go about fixing this?

 

 

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‎04-02-2017 04:31 AM

HP Recommended

Tap F2 as you power up to see if you can get into diagnostic mode and run the hardware tests to find out if there is a hardware problem. 

 

Also tap fn + esc to get the system identification screen and post the product number. 

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