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stonemanuel
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Laptop

HP Recommended
HP envy
Microsoft Windows 10 (64-bit)
My system is not booting. This is the first time is doing that. I need help for my HP envy
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Huffer
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Need full model number and a description of what is happening. Any error messages? Anything appear on the screen? Are you under warranty? 

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stonemanuel
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It is a HP ENVY 14 windows 10 laptop that has a centurion 2 processor 4gb of ram. It goes to the "Microsoft Corporation" loading screen and stays there. What could cause this? How should I go about fixing this?

 

 

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Huffer
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Tap F2 as you power up to see if you can get into diagnostic mode and run the hardware tests to find out if there is a hardware problem. 

 

Also tap fn + esc to get the system identification screen and post the product number. 

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