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09-13-2016 10:05 AM
Exactly the same problem as before - all working great then on opening the top cover (screen) the left hand hinge seems to have failed causing the bezel, screen and top cover to become separated from each other. HP were contacted and arranged collection, repair and re-delivery.
Shame this has happened again:( but hopefully HP can address my issue again soon.
09-13-2016 10:15 AM
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09-14-2016 10:43 AM
I'm having the same problem with my left hinge. The hinge started to crack out of nowhere and the lid screen did not close properly. I've been trying to find a fix for this for months and the problem is I have no idea how to repair it without spending a LOT of money. The monitor still works but in the beginning when the hinge started cracking I stopped closing the lid all together because the screen started separating and the bottom left corner of the screen had a small black patch. It seems as if hp hp should address this issue because it seems to be quite common as I came across this when I googled this problem. I am always very careful with my laptop as I rely on it for word processing.