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08-09-2016 07:17 PM
I've had this product for a little under 2 years. Today the fourth major problem with it occurred. The left hinge supporting the screen has come loose and is pulling away the base of the laptop. I can hear what sounds like cracking as I open the lid and a screw inside - moving around. I have treated this PC like a new-born baby so it is most defiantly a manufacturing fault. I’ve checked other threads and this problem has been apparent to countless other people with the same model PC. At almost £1000 I expect far higher quality from such a product. Had a known about these issue beforehand I would not bought it and I feel now I have been mis-sold the product as it is clear that it has a clear manufacturing fault with it. The fact that these products were not recalled for the faults with them is ridiculous. I would like to know what can be done about this in order to rectify the problem. Here is a link to the exact product details and an image below of the problem. http://support.hp.com/us-en/document/c04356668 & http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/17-quot-HP-Envy-Coming-apart-at... I do hope that something will be done and I won't have to contact trading standards.
08-09-2016 07:27 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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