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11-19-2016 12:53 PM
Model: HP Pavilion m6 Notebook PC 15". Laptop used minimally and still in beautiful shape other than these noted issues: Left hinge is broken away from plastic casing (see pic) and Right hinge is broken away from lid plastic (see pic). From what I'm reading, it seems the plastic base, chassis, and possibly lid base and hinge need replaced. Please let me know what HP is offering as far as replacement parts and repair. This seems to be an ongoing issue with HP notebooks. I've purchased a total of three HP notebook/laptops over the past four years so I'm very concerned about these issues and why HP has allowed it to continue for so long and across so many different models. It seems to me the plastic used in making these parts does not have the tensile strength required in notebook/laptop use. I would think this issue would've been corrected years ago and not have continued. Please advise. I do love all my HP laptops other than these issues. Thank you.
11-19-2016 01:41 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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