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11-29-2016 11:12 AM
We have been having an issue for the past few months with the left hinge getting very stiff and hard to open and close the screen. Over the holiday break I was finishing up my college coursework, and went to shut down the laptop and noticed the silver bezel around the power button bulged. I started to close the lid to look around the back and bottom of the laptop, when I heard a snapping sound and the bottom casing just popped off in the corner! The screw stripped out and the hinge was exposed as well as the fan. I am a certified in A+, Network+, and Security + , and have never seen the quality of workmanship so poor for such an important part of an expensive item! This is my second HP (the old still going strong with no issues) and I love both of these machines, just disappointed in the workmanship... any way to get this fixed?
11-29-2016 11:16 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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