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glitter00 Student
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Left hinge is loose and the laptop won't shut without breaking

15-r127 na
Microsoft Windows 8.1 (64-bit)

I have had my laptop for just over a year and I have never transported it anywhere, as I just leave it on my desk. However, when I opened up my laptop today, the left hinge came off loose. Now the left corner of the screen is very loose from the screen border. Would HP be able to fix it, even though the warranty for this laptop has just finished 2 months ago?

 

I am concerned, because I haven't done anything to it and it was very sudden. I'm pretty sure that it's a manufacture fault and this is an issue. The product has become unfit for purpose, because I can't close it and take it with me anywhere now. 

 

I would like to hear back from someone.

 

Thanks

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HP Recommended

Left hinge is loose and the laptop won't shut without breaking

@glitter00

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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