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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-27-2017 09:10 AM - edited ‎05-27-2017 09:13 AM

HP Recommended
Product: 17t-n100
Operating System: Microsoft Windows 10 (64-bit)

IMG_20170527_093658.jpg

 

Some time ago my laptop's left hinge stopped working properly and as a result I can't close it because the screen starts splitting on the side. I have checked the part surfer but I can't identify the proper spare part. The options I get from the surfer are the following:

 

813802-001 LCD HINGE TS

813801-001 LCD HINGE/BRACKET - for non-TS

832356-001 LCD HINGE TS 3DC

 

Which one do I need? Or am I looking at the wrong parts? I have been looking around the forum and it seems like the issue is rather common and is actually due to a design flaw on HP's part. 

1 REPLY 1

‎05-28-2017 10:23 AM

HP Recommended

@Cohiba88

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
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