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Associate Professor
Posts: 922
Member Since: ‎11-17-2008
Message 1 of 420 (58,810 Views)

Lockups and Bluescreens ? we are here to help

[ Edited ]

UPDATED !! 8--9-2012 - New Link and MSDT combined with ImageDiags 

Attention:

 

 If you are experiencing Blue/ Black screen errors or TDRs ( Timeout detection recovery ) on your Notebooks we are here to help !   

 

 Example : Your video graphics driver reports it has stopped working and then restarts.

 

 You can run MSDT ( Microsoft Support Diagnostic Tool ) which is combined with our imagediags tool and supply us with your computer name and we will analyze and respond to you with some suggestions or fixes.

 If you would like to participate here are the instructions: 

 

To help us better diagnose the problem, below is the link to the FTP site with the SW Image diagnostic tool.  Please download ImageDiags.exe to your Windows Desktop, run the exe from your windows desktop, and it will create a log file when it completes on your desktop or in the folder you ran it from.  I think you should be able to click either of the FTP access links below to open this site in your browser and download the file. 

 

    FTP Access:       

                        ftp://ftp.usa.hp.com/            or:      

                        ftp://15.192.32.78/

 

Host:                    ftp.usa.hp.com  (15.192.32.78)

    Username:         image

    Password:         SWDiags0  (NOTE: CASE-sensitive)

 

Otherwise please download a tool like Filezilla FTP Client and use the settings below to access the FTP site and download the ImageDiags.exe tool.  Filezilla can be obtained from this sourceforge link.  http://sourceforge.net/projects/filezilla/files/FileZilla_Client/3.5.3/FileZilla_3.5.3_win32-setup.e...

Filezilla settings 

     

**Important**

 

 Please email the log file this tool creates back to OCATeam@hp.com.

 

HP sincerely appreciates your business and we apologize for the inconvenience this matter may have caused.
 
Thanks,
HP Online Crash Analysis Team

 

 

I am an HP employee.

" Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button. Thanks!"
I am an HP employee.

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Tutor
Posts: 3
Member Since: ‎05-02-2011
Message 2 of 420 (58,542 Views)

Re: Lockups and Bluescreens ? we are here to help

I type in the support key but the wizard returns an error and wont continue

Tutor
Posts: 19
Member Since: ‎05-01-2011
Message 3 of 420 (58,513 Views)

Re: Lockups and Bluescreens ? we are here to help

this support key wont work for me either

Tutor
Posts: 3
Member Since: ‎05-02-2011
Message 4 of 420 (58,506 Views)

Re: Lockups and Bluescreens ? we are here to help

It's frustrating as I've only had this 4 months and it crashs quite a bit, what's it going to be like if I have it around longer?!

Intern
Posts: 25
Member Since: ‎01-25-2011
Message 5 of 420 (58,422 Views)

Re: Lockups and Bluescreens ? we are here to help

[ Edited ]

Its telling mi unknown error was happened... key don't work !!!!!!!!!!!!! its randomly crashing since i got this computer 6munth ago,please fix this!!!

THE ERORR IS - 0xC00CE509 !!!

Student
Posts: 1
Member Since: ‎05-05-2011
Message 6 of 420 (58,381 Views)

Re: Lockups and Bluescreens ? we are here to help

Support key does not work, what a waste of time. Why can't Microsoft just do the diagnostics? Why do HP not supply them?

Tutor
Posts: 6
Member Since: ‎05-06-2011
Message 7 of 420 (58,250 Views)

Re: Lockups and Bluescreens ? we are here to help

Can't access  blk screen

Tutor
Posts: 2
Member Since: ‎05-10-2011
Message 8 of 420 (58,120 Views)

Re: Lockups and Bluescreens ? we are here to help

I have a compaq lapyop model c784tu that starts up and allows me to sign in and loads my page correctly but after that it stops working the second I try to click on any program (i.e.. word, or internet explorer). I have to forcefully shut it down and then it allows me to start and use all programs in safe mode and I was wondering what this meant?

Top Student
Posts: 4
Member Since: ‎05-10-2011
Message 9 of 420 (58,081 Views)

Re: Lockups and Bluescreens ? we are here to help

Hi,

 

The upload keeps failing, tries for long time then returns error, any advice or alternative upload location?

 

 

Regards, Fernando.

Student
Posts: 1
Member Since: ‎05-21-2011
Message 10 of 420 (57,573 Views)

Re: Lockups and Bluescreens ? we are here to help

I have been haven issues with my dv5-1002nr blue screening on my for months. I finally got the recovery disks from HP. Now I can't get it to stop BSing on me to even get the disks through all the way. I get about half way on the second disk and it blue screens. I've gotten 0x0000008E. 0x00000050, and 0x00000018. I need help. Thank you. Windows Vista.

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