Note on archived topics.
04-26-2011 03:21 PM - last edited on 08-09-2012 03:33 PM by Katie_H
UPDATED !! 8--9-2012 - New Link and MSDT combined with ImageDiags
If you are experiencing Blue/ Black screen errors or TDRs ( Timeout detection recovery ) on your Notebooks we are here to help !
Example : Your video graphics driver reports it has stopped working and then restarts.
You can run MSDT ( Microsoft Support Diagnostic Tool ) which is combined with our imagediags tool and supply us with your computer name and we will analyze and respond to you with some suggestions or fixes.
If you would like to participate here are the instructions:
To help us better diagnose the problem, below is the link to the FTP site with the SW Image diagnostic tool. Please download ImageDiags.exe to your Windows Desktop, run the exe from your windows desktop, and it will create a log file when it completes on your desktop or in the folder you ran it from. I think you should be able to click either of the FTP access links below to open this site in your browser and download the file.
Host: ftp.usa.hp.com (126.96.36.199)
Password: SWDiags0 (NOTE: CASE-sensitive)
Otherwise please download a tool like Filezilla FTP Client and use the settings below to access the FTP site and download the ImageDiags.exe tool. Filezilla can be obtained from this sourceforge link. http://sourceforge.net/projects/filezilla/files/FileZilla_Client/3.5.3/FileZilla_3.5.3_win32-setup.e...
Please email the log file this tool creates back to OCATeam@hp.com.
HP sincerely appreciates your business and we apologize for the inconvenience this matter may have caused.
HP Online Crash Analysis Team
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05-04-2011 05:02 PM - edited 05-04-2011 07:23 PM
Its telling mi unknown error was happened... key don't work !!!!!!!!!!!!! its randomly crashing since i got this computer 6munth ago,please fix this!!!
THE ERORR IS - 0xC00CE509 !!!
05-10-2011 03:21 AM
I have a compaq lapyop model c784tu that starts up and allows me to sign in and loads my page correctly but after that it stops working the second I try to click on any program (i.e.. word, or internet explorer). I have to forcefully shut it down and then it allows me to start and use all programs in safe mode and I was wondering what this meant?
05-21-2011 08:01 PM
I have been haven issues with my dv5-1002nr blue screening on my for months. I finally got the recovery disks from HP. Now I can't get it to stop BSing on me to even get the disks through all the way. I get about half way on the second disk and it blue screens. I've gotten 0x0000008E. 0x00000050, and 0x00000018. I need help. Thank you. Windows Vista.