I have a Hp550 Pavilion Laptop, I think my computer had a virus and it shut down incorrectly. After this a flashing underscore appeared. I took it to a computer store and the gentlemen said it was not fixable due a damaged hard drive and said the virus had wiped my files and damaged my hard drive. He tried using Wintec to recover.
I put my operating system cd to try and repair the problem (as I saw it mention online), but it can not find my windows or local disk files to repair from. Even when searching on the hp recovery back up appears to be empty.
Please anyone who would know how to fix this problem please help, I have 7 years worth of files on there including student work 😞 just want my flies back.
I have no clues about computers so as simple as possible please 🙂