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11-11-2016 11:33 PM
my computer is a HP Pavilion dv6-3136tx Entertainment Notebook PC
I am having issues with recovering my windows 7 install.
My computer's hardware is having issues with windows 10. I tried to recover windows 7 but my computer just did a clean install of windows 10. I think I have lost all traces of windows 7... 😞
The biggest issue is my wireless card does not seem to be supported. or my Biometric scanner. I also experience random system crashes due to a "fatal system failure?"
I have my product key but I can't download windows 7 online because my windows 7 key is a manufacturers key.
Is there anything I can do to get windows 7 back so my hardware will work normaly again?
11-11-2016 12:01 AM
Thank you for posting in the HP Support forum.
I just checked and your computer (your model) is not Windows 10 compatible. HP hasn't officially released Windows 10 drivers and Windows 10 is not officially supported on this model. The only officially supported Windows is Windows 7.
You need to use HP Recovery media that will reinstall Windows 7 and will restore your software, drivers, everything to factory default condition - just like the moment you purchased it.
Option 1) You can contact HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB).
Info EU/EMEA >> http://support.hp.com/bg-en/document/bph07143
Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143
Info Asia/APAC >> http://support.hp.com/in-en/document/bph07143
Here is how you can contact HP :
Option 2) If there is no recovery media at HP, you can try to contact
http://www.best2serve.com/page/rcd_landing (Europe) OR
to see if they can offer you such recovery media
Once you receive the recovery media, here are instructions how to perform the recovery:
* Ensure Secure Boot is disabled.
* Ensure Legacy mode is enabled
* Save the UEFI/BIOS changes.
Once ready, please, shutdown the computer using the power button.
Insert the Windows USB thumdrive prepared previously
Power on the PC.
As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).
This should open a HP Startup Menu which may look similar to this one
Choose F9 to open Boot options. Select the thumb drive or DVDs as boot option.
Follow the on-screen instructions to install Windows
Please, let me know if this works for you. Do not hesitate to post again if something is not clear.
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