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Lost windows 7 to windos 10

HP Recommended
HP Pavilion dv6-3136tx Enterta
Microsoft Windows 10 (64-bit)

Hello Forum

 

my computer is a HP Pavilion dv6-3136tx Entertainment Notebook PC

 

I am having issues with recovering my windows 7 install.

 

My computer's hardware is having issues with windows 10. I tried to recover windows 7 but my computer just did a clean install of windows 10. I think I have lost all traces of windows 7... 😞

 

The biggest issue is my wireless card does not seem to be supported. or my Biometric scanner. I also experience random system crashes due to a "fatal system failure?"

 

I have my product key but I can't download windows 7 online because my windows 7 key is a manufacturers key.

 

Is there anything I can do to get windows 7 back so my hardware will work normaly again?

 

Cheers,

 

Thomas

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HP Recommended

Hello,

 

Thank you for posting in the HP Support forum.

 

I just checked and your computer (your model) is not Windows 10 compatible. HP hasn't officially released Windows 10 drivers and Windows 10 is not officially supported on this model. The only officially supported Windows is Windows 7.

 

You need to use HP Recovery media that will reinstall Windows 7 and will restore your software, drivers, everything to factory default condition - just like the moment you purchased it.

 

Option 1) You can contact HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB).

 

Info EU/EMEA >> http://support.hp.com/bg-en/document/bph07143

Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143

Info Asia/APAC >>  http://support.hp.com/in-en/document/bph07143

 

Here is how you can contact HP :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Option 2) If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   (Europe) OR  

 

(USA)  http://www.computersurgeons.com/

 

 to see if they can offer you such recovery media

 

 

Once you receive the recovery media, here are instructions how to perform the recovery:

>> https://www.youtube.com/watch?v=M6bGr3EgEI0

 

If available:

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled

* Save the UEFI/BIOS changes.

Details>> http://support.hp.com/us-en/document/c03653226

 

Once ready, please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power  on the PC.

As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

Choose F9 to open Boot options. Select the thumb drive or DVDs as boot option.

 

Follow the on-screen instructions to install Windows

 

 

Please, let me know if this works for you. Do not hesitate to post again if something is not clear.

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Expert Volunteer
Check out We Make it Matter
This video has been updated: https://youtu.be/ukQlXKoMIKw Learn how to perform an HP system recovery on HP Notebooks 2014 and newer with Windows 8. For other...
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